Helping a Client with a Unique Resource
The Challenge One of our clients is a global IT solutions organisation, specialising in banking and retail, working primarily with blue chip clients, professional services organisations and government bodies. Our director, Carl, had already built a relationship with their director while working at a previous company and we have now been working with the client for two years. The issue arose when the client’s customer came up with an especially last minute and challenging request. They were going through a large transformation project which involved many upgrades to their infrastructure estate and there was one particular piece of equipment for which they didn’t have the in-house skills to cater. The matter became critical as the project was well under way, and the customer needed this particularly skilled resource by the next working day. The Solution Josh, Account and Delivery Manager, and his team of three are all involved in ensuring regular input to the skills benches and reference-checking candidates that are referred to them. This meant that we already had a list of candidates with this niche skill - a pool of talent who we constantly engage with. Therefore, within the hour we were able to respond to the client with the CV of an appropriate candidate, together with a competitive rate and the essential references. Furthermore, when working in a professional services environment, the candidate has to know what to wear and how to behave. As with all of our candidates Josh spent a great deal of time preparing the individual, to ensure he knew exactly what tasks he would be responsible for, who he was representing and what end solution was required. The Result The contractor was able to start work the next day and the client received exemplary feedback from their customer, about how rapidly they responded and how impressed they were that they provided someone with the perfect skill-set, onsite, straight away. The original requirement was just for two days, but the contactor was such an excellent fit that he ended up staying on site for 12 days in total. So, rather than just the initial consulting stage which he was hired for (mapping out the problem and drawing up a solution) our contractor completed the whole process from start to finish. By utilising our Skills Benches product, we were delighted to rapidly deliver a solution which was incredibly cost-effective for our client and their customer. This ultimately reduced their cost of sale and also helped to foster the always-important positive, trusting relationship between client and customer. The candidate provided by ESC was an excellent fit for our client. He matched the required skill set and more, which exceeded our client’s expectations on numinous visits to the client site. The client originally requested the candidate to scope the work required and was so impressed with his skills, they requested him to complete the project. He regularly attended conference calls on our behalf and kept us fully up to date with the progress of the project. All the paper work provided (scope and sign off) was of a very high standard and was extremely detailed. I wouldn’t hesitate in using ESC again and the candidate provided. ECS Skills Benches are a safe and effective way to recruit contractors or interim consultants for those hard-to-find niche requirements, or specific projects, without all the usual fuss and distraction. Our purpose built Skills Benches offer you a reliable and cost effective solution without the risk of compromising quality. For more help with IT recruitment and resourcing, contact the team at The ECS Group [email protected] or 01676 545 100.