Replace Even Senior Roles Rapidly
The Challenge For over two years ECS has been a valued partner for a market leading software house, providing solutions to the retail/hospitality sectors. The relationship started from a recommendation given by a senior manager who had recently joined the organisation. The manager had worked with Josh (Account and Delivery Manager) and ECS previously, and knew that we could help them recruit for some particularly niche skills in a challenging market. Since then the relationship has gone from strength to strength, culminating in ECS becoming their number one supplier across the business. In this instance, the client had a key member of the business within the Project Management Office (PMO) function leave with immediate effect. This situation was particularly daunting, due to the fact that it was the most senior member of the PMO team, leaving them without a manager and without direction for a small, yet enthusiastic team. This PMO function was supporting over 60 implementation projects, with another 100 smaller projects covering user support, training, etc. With this in mind, it is fair to say that the business was under extreme stress, so it was imperative that we found the solution right away. The Solution ECS are continually engaging and growing a large Skills Bench of PMO professionals across the country, so Josh and his team were able to reach out to over 20 PMO Managers within the area. They produced a strong shortlist of candidates that not only fit the requirement, but were under budget and available immediately. This shortlist was provided to the client within 24 hours of initial contact with ECS. Using our existing relationships with the candidates and unparalleled knowledge of the client/business need, we were able to make sure the individuals knew the difficulty of the role and everything involved when considering the engagement. This dramatically reduces the risk of any wasting of the client’s time and/or offers being made and then rejected. Following our in-depth process, our shortlist of 3 were all deemed worthy and capable of completing the engagement by the client. This resulted in one being offered the role after only 24 hours of deliberation - about which candidate to choose! This role was also given to one of the organisation’s other suppliers, who were unable to match the response times and quality guarantee that ECS staff and our Skills Benches were able to provide. The Result After successfully inducting the ideal candidate for the job, the client was able to immediately relieve the stress from the PMO function and restore order after an incredibly chaotic period. Our resource was able to not only hit the ground running, but also to develop the internal processes and governance that support the business growth. After a very successful short-term contract, the ECS representative impressed so much that they were asked to stay for another 3 months and help to find the perfect, permanent candidate to continue the dramatic progress. The job is now well and truly complete, with Josh and his team also filling the permanent vacancy!