4 months ago
You will be responsible for improving URN and false alarm performance i.e. the data accuracy, the reporting and compliance with requirements of British Standards, providing support to Account Managers when needed for the provision of sales and service opportunities.
*Follow procedures relating to all aspect of false alarm management (FAM)
*Review and process all incoming police letters regarding URN application status to identify troublesome installations and overcome issues before URN is withdrawn
*Notify customer using standard letters, investigate root cause of URN status change, liaise with customer if applicable, advise of any sales / service opportunities.
*Monitor the performance of those systems where police response has been withdrawn or the URN has been deleted and initiate action necessary to ensure that police response is restored at the earliest opportunity.
*Review and process alarm activation reports to identify troublesome installations and overcome issues before URN is withdrawn actions include log and categorise false alarms / unconfirmed alarms, investigate root cause of activation, liaise with customer if applicable, advise branch of any sales / service opportunities
*Review and process Critical Data Omissions (CDO's) issued by SMC, liaise with branch and customer as required to ensure monitoring database contains accurate customer data.
*PC literate, word, excel, capable of working on in house systems
*Experience of working in the electronic fire and security industry would be of benefit, but is not essential
*Experience in projects administration desirable
*Experience in sales administration desirable
*Experience in delivering client focused solutions based on customer needs
*Proven ability to manage multiple projects new contract wins
*Previous experience of working in a busy office environment would be of benefit - working to strict deadlines, providing excellent customer service both internal and external is critical
*Candidates should be able to demonstrate good administration/organisational skills along with the skills to adhere to procedures with the flexibility to accommodate unforeseen adhoc last minute requests or works
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process