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Technical Support Analyst

  • Location

    Swindon, Wiltshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £100.00 - £110.00 per day

  • Contact:

    Ivor Lawton

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Consultant:


Technical Support Analyst
Location: Swindon
Rate: £100 - £110 per day
Length: 3 months

Working as a Technical Support Analyst for a reputable and well known company based in Swindon, you will be responsible dealing with all 1st line queries and you will assist in delivering personable and professional customer support.

Ideally, you will have experience in the following:

-Acting as the first point of contact and triage for all phone calls, emails and Service Now tickets into the team
-Receive, log and manage calls from internal employee's and external customers via telephone and email
-Knowledge of MS Office applications - (Exchange, Excel, Word, PowerPoint)
-Maintain a high level of customer service for all support queries and adhere to all service management principles (i.e. ITIL)
-Experience with Active Directory
-Problem solving and methodical approach
-Working within a team

Full JD available upon application...

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process