£30000 - £35000 per annum + Bens
2 months ago
The ECS Resource Group are recruiting for a Support Analyst to work for a Global Security organisation. As a Support Analyst you will be responsible for supporting bespoke applications as well as supporting the desktop, infrastructure and networking environment.
Salary and Benefits
The Support Engineer will receive a competitive salary: £30,000 - £35,000 and will be offered an excellent benefits package.
*Ensure all IT systems function within the parameters of the Service Level Agreements (SLA's)
*Maintain and monitor server infrastructure and test environments
*Install and test new products and enhancements to existing products in both test and live environments
*Diagnosis and resolution of all system faults and failures in accordance with published SLA's and in a customer focused manner (1st & 2nd line)
*Escalation of appropriate faults, failures and modification requests to the relevant parties, ensuring timely and appropriate responses in accordance with any existing service contracts
*Strong background in Support including:
*Bespoke Application support
*SQL data querying experience is essential
Further details available upon application