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Vacancy

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Support Analyst - Application/Desktop

  • Location

    Leicester, Leicestershire

  • Sector:

    IT & Telecoms

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum + Bens

  • Contact:

    Marko Sofocleous

  • Contact email:

    [email protected]

  • Salary high:

    35000

  • Salary low:

    30000

  • Job ref:

    #12347_1525445339

  • Published:

    2 months ago

  • Expiry date:

    2018-06-03

  • Startdate:

    ASAP

  • Consultant:

    #

Support Engineer - Application, Desktop
The ECS Resource Group are recruiting for a Support Analyst to work for a Global Security organisation. As a Support Analyst you will be responsible for supporting bespoke applications as well as supporting the desktop, infrastructure and networking environment.

Salary and Benefits
The Support Engineer will receive a competitive salary: £30,000 - £35,000 and will be offered an excellent benefits package.

Duties
*Ensure all IT systems function within the parameters of the Service Level Agreements (SLA's)
*Maintain and monitor server infrastructure and test environments
*Install and test new products and enhancements to existing products in both test and live environments
*Diagnosis and resolution of all system faults and failures in accordance with published SLA's and in a customer focused manner (1st & 2nd line)
*Escalation of appropriate faults, failures and modification requests to the relevant parties, ensuring timely and appropriate responses in accordance with any existing service contracts

Previous Experience
*Strong background in Support including:
*Bespoke Application support
*Desktop
*Infrastructure
*Networking
*SQL data querying experience is essential

Further details available upon application