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Support Analyst

  • Location

    Lichfield, Staffordshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    Chris Bicknell

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    26 days ago

  • Expiry date:


  • Startdate:


  • Consultant:


I have an exciting opportunity working in Lichfield as an IT Support Analyst. Working in a small team, the successful candidate will be looking after around 100 end users and supporting Microsoft Office, Windows 7 - 10, Office 365 and various other applications. Plus, there are some exciting projects that you will be playing a pivotal role in. Being passionate about technology is a must. This will be an ever-changing environment where IT is at the forefront of the success of the business. You will have the opportunity to work with desktop, server / infrastructure and networking technologies.

Role Responsibilities

*Provide exceptional customer service in person, via phone and email as appropriate
*Resolve first line support issues including troubleshooting, hardware and software issues
*Facilitate second line support and maintenance, dependent upon skills/experience
*Perform routine IT activities including issue log checking, Windows updates and PC build activities.
*General IT administration activities and duties

Working knowledge of
*Microsoft Office 2007 to O365
*Windows 7, Windows8, Windows 10
*Windows server 2008 - 2019
*Remote desktop support
*Active directory and exchange
*Patch management
*Advances printer/peripheral device troubleshooting
*Remote support for handheld smartphones and tables

It would be beneficial if you have
SQL Server
Cisco routers, switches and firewalls

ECS Recruitment is acting as an Employment Agency in relation to this vacancy.