Connecting linkedin

Service Desk / Desktop Support Analyst - 1st / 2nd Line

  • Location

    Bracknell, Berkshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    Up to £25000.00 per annum

  • Contact:

    Corey Newport

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Startdate:


Service Desk / Desktop Support Analyst - 1st / 2nd Line
Bracknell (with travel to 3 geographically close locations)
£23,000 - £25,000

Working for a leading provider of technology services and solutions to SME, corporate and public sectors - you will be responsible for providing helpdesk / servicedesk support (up to 2nd line) at one of four sites at any one time.
This is an excellent opportunity for a Service Desk Analyst to progress their career in a forward thinking organisation with a 'promote from within' culture. There will be excellent opportunities to train both internally and externally and forge a successful career within an IT solutions provider.

You will need to have your own transport, as you could be required to be on 1 of 4 sites, and when not used on these sites they may be required to fulfil adhoc engineering work on customer sites or work from home.

Roles and Responsibilities:

- Windows Desktop and Server Operating Systems
- Microsoft Active Directory
- Hardware - PC's, Laptops, Servers, Printers
- Remote Support Tools
- Networks TCP/IP & Network Infrastructure
- To ensure that all calls to the helpdesk are logged and responded to within pre-set service levels
- Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format
- To play an active role within the Helpdesk team, remaining flexible to support others during busy periods

Full JD available upon request