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Service Desk Manager

  • Location


  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £27000 - £30000 per annum

  • Contact:

    Natalie Goodison

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Service Desk Manager - Leeds - £28-£30K

One of my high profile clients are looking to recruiting for a Service Desk Manager. You as the Service Desk Manger will spend significant amounts of time directly liaising with senior business stakeholders and external suppliers. An ability to quickly establish and maintain strong relationships is a fundamental skill required for the role.

Essential Skills.
*Strong people-management skills and proven ability to manage large, distributed teams
*Effectively prioritise and delegate
*Strong verbal and written communication skills
*Exceptional stakeholder management skills, within IT and wider business
*Customer management - ability to establish relationships with userbase and give confidence in abilities and team operating model
*Performance driven - proven ability to set, and track KIPs and provide effective management information
*Strategic - experience of shaping and modelling a service desk team to achieve optimal performance levels
*Assured - confidence to make decisions, justify to line management and enact suggestions. Able to convey roadmap, ideas and approach to a senior level
*Leadership - operate at a strategic level. Evidence of building a team strategy and delivering on vision.
*Dedicated - commitment to role beyond standard working hours and willingness to step beyond the typical expected duties.
*Supplier management - own a number of IT supplier relationships, managing performance alongside Supplier Management teams
*Confident under pressure
*Technical expertise - Microsoft technology stack and general IT systems
*Experience of ManageEngine Servicedesk Plus
*Financial Services experience
*Working in a regulated environment

**This position will involve working some shifts**