£22000 - £28000.00 per annum + Bonus + Bens
10 months ago
Salary and Bens
The Service Desk Analyst will be offered a competitive salary: up to £28,000 and be eligible for the company bonus scheme: 10%. Other benefits include onsite training with official certifications.
The Service Desk Analyst will provide 1st line end user support across the business with a strong focus on customer services. You will work on and resolve Incidents and Service Requests within agreed Service Level Agreements as set by the business whilst following ITIL best practices and processes.
*Act as a single point of contact for all Incidents and Service Requests for the end-users within the business.
*Answering all telephone calls, emails and walk-ups to the Service Desk.
*Resolving and escalating Incidents and Service Requests within agreed SLAs.
*Completing desktop builds and deploying software through SCCM.
*Minimum of 1-year experience working in an end-user facing 1st line support role.
*Experience with an ITSM ticket management system to manage all incidents and requests.
*Proficient in ticket triage and escalation processes to 2nd and 3rd line resolution teams.
*Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc.)
Full job description available upon application