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Service Desk Analyst

  • Location

    Blackburn, Lancashire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £20000.00 - £23000.00 per annum + Shift allowance

  • Contact:

    Natalie Goodison

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


24x7 Service Desk Analyst - Blackburn - £20-23k

Job Profile
Work as part of a team providing first line IT Service Desk Support in accordance with ITIL best practice. You respond to both telephone calls and emails, solving problems ranging from simple password resets to more complex issues requiring remote access. Other routine IT requests and tasks are also completed. You document the interaction with customers from the first contact to the resolution, using Service Desk software.

*PC Build/Configuration
*VPN Setup
*Server rebuilds

Required Technical Skills
*Active Directory and Operating Systems
*Remote Access support tools e.g. VNC, RDP, ScreenConnect
*Microsoft software (Office, Windows 7 - 10, Server Operating Systems, etc.)
*Use of Service Desk software for call logging
*Systems basics e.g. Citrix, Exchange
*Application fundamentals
*Networking principles
*Computer hardware (Desktops/Laptops/Wyse Terminals, Servers, Printers, Backup Devices and Router/Switches)
*Computer Software(MS Platforms,Apple Mac OSX, Citrix/RDS, Server and Server Active Directory)
*Diagnostic utilities and other research tools for troubleshooting and issue resolution
**this position will require to work shifts to include 24x7**

Please apply for further information