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Service Desk Analyst

  • Location

    Camden, London

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £23000.00 - £27000.00 per annum + benefits

  • Contact:

    Jenna Devine

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


The ECS Resource Group are recruiting for a Service Desk Analyst to work for an industry leading digital marketing agency based in London. You will be responsible for providing escalated 1st line end user support across the business with a strong focus on customer services. You will work on and resolve Incidents and Service Requests within agreed Service Level Agreements as set by the business whilst following ITIL best practices and processes as defined by the IT Services Manager.

Salary and Benefits:
The Service Desk Analyst will earn a competitive salary: £23,000 - £27,000 and be eligible for company bonus scheme: 10% (Uncapped). Along with this you will also have the opportunity to work in a fun, vibrant environment. Dress down, open plan offices where having fun is paramount to the company's success. Company social benefits include early finish on a Friday and drinks after work. Flexi-time is also offered.

The Role
The Service Desk Analyst position will involve the following areas of responsibility:
* Act as a single point of contact for all Incidents and Service Requests for the end-users within the business.
* Answering all telephone calls, emails and walk-ups to the Service Desk.
* Resolving and escalating Incidents and Service Requests within agreed SLAs.
* Completing desktop builds and deploying software through SCCM.

Previous Experience
* Experience working in an end-user facing 1st line support role.
* Experience working for a Managed Service organisation
* Experience with Office 365 Administration - preferably in a hybrid exchange environment.
* Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc.).
* Experience providing support to remote users over the phone.
* Strong technical knowledge with: Windows 7, Windows 10, SCCM, Office 2016, Active Directory, Antivirus and VPN.
* ITIL certification is desirable.

Full job description available upon application