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Vacancy

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SC Problem Analyst

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    IT & Telecoms

  • Job type:

    Contract

  • Salary:

    £200 - £250 per day

  • Contact:

    Natalie Goodison

  • Contact email:

    [email protected]

  • Salary high:

    250

  • Salary low:

    200

  • Job ref:

    BBBH6931_1569930800

  • Published:

    22 days ago

  • Duration:

    6 months

  • Expiry date:

    2019-10-31

SC Problem Analyst - 6 months contract based in Milton Keynes

Based from Milton Keynes a new and exciting opportunity has arisen for a Problem Analyst working on a high profile, critical account. The successful candidate will be managing all Problem Investigations from commencement right through to resolution

Roles & Responsibilities
*Drive and control Problem Management investigational activities
*Ensure problem records are kept up to date with clear concise information which easily explains what current investigational steps are talking place
*Developing and maintaining the Problem control process
*Prioritisation of workload using Severity guidelines
*Efficient at managing 30+ problems record activities at any one time
*Monitoring and recommending changes to the effectiveness of the Problem Management processes.
*Manage peer to peer relationships with suppliers and resolver
*Competence in running and controlling problem investigation conference calls and meetings
*Good understanding of technical terminology and the ability to translate that terminology into simple English
*Manage own workload and understand escalation process
*Proactive, efficient, driven and understands the importance of delivering a good level service to the customer.
*Identify areas of Service Improvement for the customer
*Drive and focus on Incident reduction

Key Requirements
*Extensive problem management experience in a multi-disciplined technical department.
*Experience in trend analysis and proactive problem management
*Proven track record of problem & error control
*Extensive experience working in large scale enterprise environments
*Good communication skills and people relationship skills
*Excellent Excel skills
*Currently hold SC Security Clearance

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process