£12.00 - £12.50 per hour + Extendable Contract!
3 months ago
A global IT solutions organisation are currently recruiting 1st Line Analysts, to work from their office in Nottingham and support their prestigious list of customers, working on a shift rota of 7am to 7pm.
Due to the nature of the key customers, SC clearance is a pre-requisite for this position.
- Perform a complex range of technical work activities
- To manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract
- Escalate issues in line with company processes to ensure customer demands are met.
- Ensure Department/Contract meets SLA performance targets
- Experience of supporting Windows 7 and Microsoft Office 2010 including Outlook
- SC Clearance
Please apply for more info!