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Sales/Customer Support Administrator

  • Location

    Salford, Greater Manchester

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £13.00 - £14.00 per hour

  • Contact:

    Christina Tatlow-Emms

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


I am looking for a new Customer Order Administrator/Coordinator, you will be responsible for ensuring excellence in Customer Service to our key customers in FMCG through order management, account management, issue resolution and business communication

Key Job Responsibilities

*Service and support through utilising SAP for order entry, order status (resolution, collection and shipping dates), enquiries, agreement and pricing queries
*To ensure all transactions meet required compliance standards at all times
*Ensure Customer Service partner function is kept up to date for your assigned accounts
*Ensure maintenance and update of CMIR records as appropriate
*All orders processed accurately by 5pm on day of receipt or within timeframe necessary to fully meet customer requirements.
*Ensure any manual order dating will not adversely affect OTIF (On time in full) metric e.g. dating orders within expected standard lead-time
*Ensure correct use of pricing conditions apply service/carriage/administrative charges.
*For all listing requests, extension & pricing requests, use correct email template, follow process (raising ticket where necessary) and apply appropriate block. (Cases to follow end of January)
*To assist customers via Salesforce cases with product issues in the areas of products issues, recalls, returned goods, proof of delivery, freight claims.

Skills, experience and key capabilities

*Organisational skills are essential in the fast-paced customer environment.
*Previous SAP and Salesforce
*Ability to quickly adapt to new systems and processes is also essential.
*Experience of supply chain and logistics is also desirable