£28000 - £30000 per annum
21 days ago
The role ensures that rebate transactions in their specific customer area are all carried out correctly within the Service Level Agreement. The role will focus on the raising and processing of customer rebates, ownership of the customer balance sheet, as well as dispute and claims management. There will be a strong emphasis on building and managing relationships both internally and externally with customers.
*Promo Claim Resolution SLA
*Rebate raising SLA
*Ensure that all rebate invoices are returned with correct level of authorisation and are paid against the correct rebate and have the appropriate supporting documentation.
*Work with the Shared Service team to ensure effective and aligned communication, in terms of closing invoices within the workflow system.
*To drive process improvement projects under the direction and support of Commercial Transactions manager and team leads
*To develop an expert knowledge of rebate agreements and the ability to respond to queries
*To work closely with sales in order to clear outstanding invoices
*To raise all customer rebate agreements and challenge any potential discrepancies on the information provided by sales teams
*To investigate rebate queries and find a workable solution
*Be a pivotal role within monthly rebate releases in time for month end
*Previous transactional accounting experience, whether gained from a query management role, accounts payable or credit control
*Must have customer service/resolution experience, having dealt and managed queries
*Knowledge of rebates and accruals desirable
*Extensive customer communication, written and verbal experience with ability to influence outcome and actions required.
*Experienced user of SAP
*Excel to an intermediate level (Pivot's and V Lookups)
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process