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Vacancy

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Problem Analyst

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    IT & Telecoms

  • Job type:

    Contract

  • Salary:

    £200 - £201 per day

  • Contact:

    Reece Flood

  • Contact email:

    [email protected]

  • Salary high:

    201

  • Salary low:

    200

  • Job ref:

    BBBH4934_1528181139

  • Published:

    5 months ago

  • Duration:

    5 months

  • Expiry date:

    2018-07-05

  • Startdate:

    ASAP

  • Consultant:

    #

*Candidates must have valid SC Clearance to apply*

I am currently recruiting for an SC Problem Analyst in the Milton Keynes Area.

Core Responsibilities:

*Perform in depth impact and risk analysis on newly logged problems
*Monitor, track and drive problem investigation, diagnosis and resolution
*Maintain an intimate awareness and understanding of ALL problems allowing effective communication with senior management / customers
*Create customer friendly RCA reports, initiate technical/ business reviews and distributing to customers to exceed/meet SLA's
*Management of known errors and end to end management of knowledge articles
*Organise and chair problem investigation meetings and attend service review meetings with key stakeholders
*Analyse incident trends and identify proactive problems
*Work closely with Change Management to implement problem solutions
*To ensure the department and service is continuously developing and improving
*

Candidate Requirements:

*Valid SC Clearance
*3+ years' experience as a Problem Analyst
*Excellent Customer Service skills