Connecting linkedin

Problem Analyst

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £200 - £201 per day

  • Contact:

    Reece Flood

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    5 months

  • Expiry date:


  • Startdate:


*Candidates must have valid SC Clearance to apply*

I am currently recruiting for an SC Problem Analyst in the Milton Keynes Area.

Core Responsibilities:

*Perform in depth impact and risk analysis on newly logged problems
*Monitor, track and drive problem investigation, diagnosis and resolution
*Maintain an intimate awareness and understanding of ALL problems allowing effective communication with senior management / customers
*Create customer friendly RCA reports, initiate technical/ business reviews and distributing to customers to exceed/meet SLA's
*Management of known errors and end to end management of knowledge articles
*Organise and chair problem investigation meetings and attend service review meetings with key stakeholders
*Analyse incident trends and identify proactive problems
*Work closely with Change Management to implement problem solutions
*To ensure the department and service is continuously developing and improving

Candidate Requirements:

*Valid SC Clearance
*3+ years' experience as a Problem Analyst
*Excellent Customer Service skills