Morley, West Yorkshire
£23000.00 - £27000.00 per annum
7 months ago
This is an exciting, hands on technical opportunity to support a variety of applications within one of our growing organisations.
* Must have experience of working in a 24/7 Network / service operations environment
* Must have experience of working with Batch jobs
* Knowledge of applications monitoring and ITSM toolsets is highly desirable
* "Eyes On" monitoring of a defined list of customer Line of Business Applications
* Interface with the customer's Service Desk and service managers
* Response to monitor alerts following either defined written procedures or a defined escalation path (assigning to customer's internal L2 / L3 teams)
* Providing basic Level 1, scripted technical diagnosis / instructions to attempt troubleshooting
* Basic working knowledge of ITSM Monitoring Toolsets (AppDynamics)
There is a 24/7 shift pattern with this role.
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ECS Recruitment Group offers clients proven resource management solutions, delivered by a team of highly experienced consultants with the ability to secure resource in a number of different disciplines and sectors which include: IT, Health Informatics, Healthcare, Sales, Marketing, Science, Technology, Engineering, Education & Training, HR, Finance Procurement, Customer Services and Administration
Key Words: Application Support, 1st Line, Batch Jobs, ITSM, Level 1