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Level 1 Application Support

  • Location

    Morley, West Yorkshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £23000.00 - £27000.00 per annum

  • Contact:

    Faye Harvey-Smith

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


ECS Group are currently recruiting for a Level 1 Application Support Analyst based in Leeds to support our client's applications/ systems.

This is an exciting, hands on technical opportunity to support a variety of applications within one of our growing organisations.

Essential Criteria;
* Must have experience of working in a 24/7 Network / service operations environment
* Must have experience of working with Batch jobs
* Knowledge of applications monitoring and ITSM toolsets is highly desirable

* "Eyes On" monitoring of a defined list of customer Line of Business Applications
* Interface with the customer's Service Desk and service managers
* Response to monitor alerts following either defined written procedures or a defined escalation path (assigning to customer's internal L2 / L3 teams)
* Providing basic Level 1, scripted technical diagnosis / instructions to attempt troubleshooting
* Basic working knowledge of ITSM Monitoring Toolsets (AppDynamics)

There is a 24/7 shift pattern with this role.

Click the 'Apply' button below to register your interest

If this vacancy isn't suitable for you please follow us on LinkedIn to see the list of vacancies we have live at the moment that may be suitable for you.

ECS Recruitment Group offers clients proven resource management solutions, delivered by a team of highly experienced consultants with the ability to secure resource in a number of different disciplines and sectors which include: IT, Health Informatics, Healthcare, Sales, Marketing, Science, Technology, Engineering, Education & Training, HR, Finance Procurement, Customer Services and Administration

Key Words: Application Support, 1st Line, Batch Jobs, ITSM, Level 1