£16000.00 - £18000.00 per annum
3 months ago
The largest secure outsourcing company in the UK and Ireland is looking to expand their team. With growth continuing and more than 10,000 customers, including 59 FTSE 100 companies. Our client is now seeking a Junior Systems Engineer to help support the ever-growing Leicester team.
*Ensure all IT systems function within the parameters of the Service Level Agreements (SLA's);
*Diagnosis and resolution of all system faults and failures in accordance with published SLA's and in a customer focused manner;
*Escalation of appropriate faults and failures and change requests to the relevant parties, ensuring timely and appropriate responses in accordance with any existing service contracts;
*Maintain up-to date technical skills to perform the role in a dynamic business environment;
*Provide support and administration for server based system, support and administration for security systems and networking systems;
*As a member of the team, work closely with all parts of the business, owning support tickets to resolution as well as helping develop the skills within the IT Helpdesk Team;
*Be comfortable writing and maintain documentation, reports and knowledge base;
*Proven experience of support and administration of server based systems.
*PC Build - Desktop/laptop
For all your hard work and dedication to your role, you will be rewarded with a salary of £17,000. This also includes a market leading benefits package including opportunities to progress into different teams in the future.
*Delivering great Customer Services;
*Dealing with Complexity;
*Supporting and Working with Others;
*Windows Server, 2008/2012/2016
*Hardware built and configuration;
*Comfortable working on own initiative and as part of a team;
*Concept of database systems.