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Junior Service Desk

  • Location

    Leicestershire, England

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £8.00 - £10.00 per hour

  • Contact:

    Robbie Desmond

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Duration:

    2-3 Months

  • Expiry date:


  • Startdate:


  • Consultant:


Junior Service Desk
Location: Leicester
Salary: £8-£10 per hour (2-3 Month Contract)

Working for an expanding IT services and software specialist you will be responsible for providing technical support to all customers. Candidates must have an aptitude to learning new systems/technology and be pro-active in troubleshooting, diagnosing and resolving technical issues.

The role:

*Escalation of appropriate faults and failures and change requests to the relevant parties, ensuring timely and appropriate responses in accordance with any existing service contracts;
*Maintain up-to date technical skills to perform the role in a dynamic business environment;
*Provide support and administration for server-based system, support and administration for security systems and networking systems;
*As a member of the team, work closely with all parts of the business, owning support tickets to resolution as well as helping develop the skills within the IT Helpdesk Team;
*Be comfortable writing and maintain documentation, reports and knowledge base;
*Be comfortable dealing with customers queries in a professional manor.

The package:

For all your hard work and dedication to your role, you will be rewarded with a salary of £8-£10 an hour.

The person:

*Delivering great Customer Services;
*Delivering Objectives;
*Dealing with Complexity;
*Acting Professionally;
*Supporting and Working with Others;
*Active Directory;
*Comfortable working on own initiative and as part of a team;
*Concept of database systems;
*Be able to maintain a good customer rapport;
*Well organised and able demonstrate high levels of multitasking;
*IT savvy e.g. Microsoft competent, call logging and sending of emails.

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process