Connecting linkedin

IT Support Analyst - 1st line

  • Location

    Milton Keynes, Buckinghamshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £8 - £11 per hour

  • Contact:

    Owen Kent

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Startdate:


  • Consultant:


The ECS Resource Group are working with a large IT solutions company to recruit an IT Support Analyst on an initial 6 month contract. Successful candidate can expect to log calls from users and deal with minor 1st line issues, before escalating to the 2nd line team if required. Candidates should also expect to work occasionally on Saturdays depending on the shift pattern.

Key Responsibilities
*Logging calls
*Assisting with minor IT issues
*Escalating issues to the 2nd line team if required
*Maintaining good customer service

Key Skills
*Previous experience working within a 1st line team/ position
*Good telephone manner
*Excellent stakeholder management skills
*Ability to solve 1st line tasks
*Ability to use your judgement to escalate issues

A full scope of work is available upon request