£150 - £350 per day
3 months ago
The ideal candidate will have a strong technical background within a predominantly Microsoft environment alongside demonstrable experience of managing workloads. This is a role with potential long-term development opportunities and requires someone who is driven to provide high technical service levels and has strong technical skills.
The ideal candidate will have the following background
*Experience of resolving technical issues & managing technical tasks within an enterprise environment, including but not limited to;
*Technical knowledge of MS Windows OS Desktop in a domain environment, including W10.
*Administering & Supporting MS Windows Server 2008-2016
*Administering & Supporting MS Office 2013-16
*Networking Experience (routers, switches, firewalls & VPN)
*General Networking Support
*Excellent, proven customer service skills
*Infrastructure implementation and support
Duties and Responsibilities
*Serve as first point of escalation for First Line Service Desk Team and responsible for tickets assigned by such.
*Carry out in-depth investigation of problems and root causes.
*Liaise with Senior Second Line, Third Line Technicians and/or Infrastructure Management Team members for escalations as necessary.
*Respond to requests for technical assistance in person, via phone, via helpdesk software, and via email.
*Offer advice to end users and first line technicians where necessary.
*Follow Service Desk procedures and ticket handling procedures.
*Responsible for implementing and supporting information technology solutions within the GIL Infrastructure area.
*The position is responsible for problem solving and is responsible for supporting strategic IT initiatives involving upgrades, enhancements, and supporting the introduction of new technologies.
*Contribute to documentation including, but not limited to, technical schematics, Investment Proposals, identified solution options, risk assessments and reasons for recommended solutions.
Specific Skills / Attributes Required
*The ideal candidate will ideally have 5+ years of practical experience in Information Technology, with demonstrated skills and a successful record of accomplishment focused on IT Support & Operations, Networking LAN/WAN protocols & products.
*Technical Support; Windows 10 Desktop deployment, IP Telephony, Networking and IT local & remote support, specifically with Client-Server technology, Storage Area Networks, Security products and IT management tools.
*Must have the ability to communicate effectively with all levels of the organization including senior management, and successfully translate complex technical issues into clear and easily understood terms.
*Must have solid interpersonal skills, and the ability to interconnect with internal and external customers, peers, vendors, agents, and partners.
*MCSE or CCNx certification is desirable, but not essential
*Preparation of documentation and diagramming systems schematics.
*Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software, with knowledge of network management practices and procedures.
*Ability to respond to colleague enquiries and escalations outside normal working hours.
*Able and willing to travel on company business, primarily within the country in which the role resides, and sometimes in other regions or geographies, to support colleagues, business demand, or project activities in those places.