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Internal Systems/2nd Line IT Engineer

  • Location

    London, England

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    Up to £28500.00 per annum

  • Contact:

    Christina Tatlow-Emms

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


I am currently recruiting for an Internal Systems /2nd Line Support Engineer, working for my clients leading technology and managed services provider in the UK, providing a range of services including 24/7 support, cloud services, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

They provide 24/7 support to their predominantly UK based clients and their global operations via a 1st - 3rd line service desk, 365 days per year. This operation is planned to expand significantly in the coming years and now looking for a permanent and experienced Support Engineer to join the Internal Systems team in London. You will provide a mixture of hardware, software, desktop and network support both in person and over the phone, this role has excellent development opportunities with a diverse range of customers and technologies.

Role responsibilities;

*Provide remote and deskside support on IT Lab internal systems and applications to the end user's satisfaction.
*Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.
*Hardware and software support for desktops, laptops and peripheral equipment.
*Management of endpoint security tools such as Anti-Virus.
*Maintain asset inventory of all hardware and software.
*Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our ISO27001 standards.
*Reporting and managing risks to end user experience, productivity or systems.
*Management and administration of internal systems and server related administrative tasks.
*Log incidents, requests and changes using the IT Lab IT Service Management platform and ensure all issues are resolved in the targeted SLAs.

Required skills and capabilities
*Previous experience of providing IT Support at a 2nd line level in a commercial environment.
*Excellent communication and interpersonal skills.

Experience in the following technology areas:
*Active Directory
*Windows Server 2012/2016
*Windows 10
*Microsoft Office applications
*Skype for Business Server

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process