£42500.00 - £47500.00 per annum
2 months ago
You will be act as a technical escalation point for highly complex support issues arising on their client sites, which covers a vast range of issues including network, servers etc.
Duties and Responsibilities:
*Take ownership of escalated and/or complex tickets allocated to them or their relevant ticket queue and professionally manage them through to resolution or escalation.
*Ask targeted questions to apply accurate troubleshooting.
*Deliver clear Change management.
*Involvement in problem management to identify root cause analysis.
*Maintain a professional relationship with clients and peers.
Required skills and capabilities:
*Strong experience in Windows Server technologies to at least an MSCA level.
*Strong experience in networking - with a focus on Checkpoint technologies.
*Deep understanding of virtualisation technologies, namely VMware and Hyper-V.
*Experience of supporting messaging solutions, including Exchange, Office 365 and Mimecast.
*Exposure to the Microsoft Cloud, including Azure Active Directory and Enterprise Mobility and Security.
Please apply for more info!
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process