Connecting linkedin

Head of Customer Support & Engineering Services

  • Location

    Manchester, Greater Manchester

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £60000.00 - £70000.00 per annum

  • Contact:

    Ivor Lawton

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Consultant:


Head of Customer Support & Engineering Services
Location: Manchester
Salary: £60,000 - £70,000

Responsible for managing a team of 35x technical field service engineers and helpdesk support professionals providing 1st class customer support to all clients across the UK&I. Excellent career and development opportunity within a growing organisation.

Candidates must have experience of planning and implementing insourcing projects (preferably Field Service Engineering) back inhouse from third party providers.

Other skills / experience should include some of the following:

-Customer & commercially focused
-Implement and maintain SLA's
-Technical team leadership
-Coaching / team development
-Outsourced and insourcing of technical services delivery
-ISO 9001 standard (advantageous only)

Excellent benefits, car allowance, 10% bonus, pension etc.

Full JD available upon application..

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process