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Vacancy

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Field Support Engineer

  • Location

    Blackburn, Lancashire

  • Sector:

    IT & Telecoms

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £25000.00 per annum + on call + car

  • Contact:

    Natalie Goodison

  • Contact email:

    [email protected]

  • Salary high:

    25000

  • Salary low:

    20000

  • Job ref:

    BBBH5078_1531833250

  • Published:

    5 months ago

  • Duration:

    asap

  • Expiry date:

    2018-07-18

  • Consultant:

    #

Field Support Engineer - £20-£25k - Company Car

One of our high profile clients are looking to recruit an experienced Field Support Engineer to cover the North West.

Responsibility's
*Responding to service calls on client sites based around the North of England
*Vetting calls if not attending site
*Resolve complex technical faults maintaining regular communication with the company.
*Conduct comprehensive preventative maintenance as and when requested ensuring that full activity records are documented.
*Develop and maintain an in-depth technical knowledge of company products, services and solutions.
*Ensure strict adherence to SLA when dealing with customer tickets/calls.

Essential Skills
*Minimum of 3 - 5 years'support experience
*Strong troubleshooting skills required.
*Printer repair and an understanding of mechanical print process is essential.
*Printer driver and connectivity- local & network experience is required.
*PC hardware/software experience required.
*Server Hardware experience required.
*Excellent customer service & client interfacing skills essential.
*Knowledge of the following types of printers - Hewlett Packard, Sharp, Xerox and Kyocera, Canon, Oki, and Tally would be an advantage.
*Software basic skills would also be an advantage.
*To be an efficient member of staff and maintain a high standard work ethic.
*To adhere to Information Security Policy
*Being involved with projects and working as an extension to our support desk.
*Willing to work out of hours and be flexible & willing to carry out additional duties as & when required.
*Must hold a full UK driving licence

Please apply for full job spec..