Manchester, Greater Manchester
£12.00 - £13.00 per hour
12 months ago
One of my high profile clients are looking to recruit several Customer Service Representative/Internal Account Manager to be based in central Manchester. You will provide Excellence in Customer Service to key customers, through order management, account management, issue resolution and business communication.
Key Job Responsibilities
To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints.
To provide service and support through SAP CRM and Remedy Database, order entry, order status (resolution, collection and shipping dates), enquiries, agreement and pricing queries.
To ensure all transactions meet required compliance standards at all times.
To liaise with the business on customer relationship management.
To assist customers with product issues in the areas of products issues, recalls, returned goods, proof of delivery, freight claims.
Skills, experience and key capabilities
Good communication and organisational skills are essential in the fast paced customer environment. Previous SAP, SAP CRM, Remedy Database experience,
Customer facing experience is desirable.
Ability to quickly adapt to new systems and processes is also essential.
Experience of supply chain and logistics is also desirable.
Full training, including opportunity to work towards a Customer Service professional qualification, will be given.