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Customer Service Representative / Account Manager

  • Location

    Bracknell, Berkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £23000 - £24000 per annum

  • Contact:

    Joanne Murphy

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    10 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


  • Consultant:


We are currently looking for a new Customer Service Representative to join our client's Team based in Bracknell.

Overall Mission

To provide Excellence in Customer Service to Key Customers in FMCG through order management, account management, issue resolution and business communication.

Key Job Responsibilities:

- To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints.
- To provide service and support through utilising SAP for order entry, order status (resolution, collection and shipping dates), enquiries, agreement and pricing queries.
- To liaise with the business on customer relationship management.
- To assist customers with product issues in the areas of products issues, recalls, returned goods, proof of delivery, freight claims.

- Good communication and organisational skills are essential in the fast paced customer environment.
- Previous SAP and customer facing experience is desirable.
- Ability to quickly adapt to new systems and processes is also essential.
- Experience of supply chain and logistics is also desirable.

Full details available upon application.