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Vacancy

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Customer Resolution Specialist

  • Location

    Bracknell, Berkshire

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £13.00 - £14.00 per annum

  • Contact:

    Christina Tatlow-Emms

  • Contact email:

    [email protected]

  • Salary high:

    14

  • Salary low:

    13

  • Job ref:

    BBBH5846_1543595224

  • Published:

    10 days ago

  • Duration:

    12 Months

  • Expiry date:

    2018-12-30

  • Startdate:

    Immediately

The ECS Resource Group are working with a global manufacturing organisation to recruit a Customer Service Executive to work in Bracknell.

Responsibilities;
- To investigate the root cause of Issues, ranging from Invoice Queries, Pricing, Supply Chain queries
- To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints.
- To liaise with the business and Customer Service on customer relationship management.
- To provide service and support through utilising SAP for order entry, order status, enquiries, agreement and pricing queries.
- Raise Credits and Debits within SAP and coordinate Returns where applicable to resolve issues.


Skills Required;
- Previous SAP and customer facing experience desirable.
- Ability to adapt quickly to new systems and processes is essential.
- Experience within supply chain and logistics is desired.


Qualifications desired:
- Bachelor degree level of education with related work experience.
- A Level education with moderate related work experience.
- GCSE education with significant related work experience.


Further details available upon application.

*By applying to this role, you are consenting to us temporarily assuming permission to process and store your details for recruitment purposes until we are able to gain full explicit consent.*