£10.00 - £12.00 per annum
5 months ago
You will be responsible for ensuring excellence in Customer Service to our key customers in FMCG through order management, account management, issue resolution and business communication.
Key Job Responsibilities
*service and support through utilising SAP for order entry, order status (resolution, collection and shipping dates), enquiries, agreement and pricing queries
*To ensure all transactions meet required compliance standards at all times.
*To assist customers via Salesforce cases with product issues in the areas of products issues, recalls, returned goods, proof of delivery, freight claims.
Skills, experience and key capabilities
*Organisational skills are essential in the fast-paced customer environment.
*Previous SAP and Salesforce
*Ability to quickly adapt to new systems and processes is also essential.
*Experience of supply chain and logistics is also desirable