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Vacancy

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Customer Care Manager

  • Location

    Birmingham, West Midlands

  • Sector:

    Manufacturing

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum + healthcare, pension etc

  • Contact:

    Joanne Murphy

  • Contact email:

    [email protected]

  • Salary high:

    35000

  • Salary low:

    30000

  • Job ref:

    BBBH6355_1551894983

  • Published:

    6 months ago

  • Expiry date:

    2019-03-06

  • Startdate:

    ASAP

  • Consultant:

    #

Our client are currently looking for a Customer Care Manager to join their industry leading global manufacturing organisation based in Birmingham.

The Customer Care Manager will be expected to direct and manage the performance of the Customer Care team in the UK.

Responsibilities include:
- Maximising performance of the customer care team to achieve fulfilment of customer requests
- Manage occasionally complex issues
- Ensure procedures are followed
- Training and development

Skills and experience required:
- Possess extensive hands on customer service experience
- Knowledge of the core customer care processes (order entry, order management and claims management)
- Strong analytical and problem solving skills
- Project and process management experience preferred
- Working knowledge of Agile preferred

Full details available upon application.