Wakefield, West Yorkshire
£150 - £225 per day
about 1 year ago
Wakefield / Leeds
Contract Length TBC
Working for a large, innovative IT solutions provider you will be passionate about providing technical support in a faced-paced yet rewarding environment. We are looking for someone to start ASAP who can work from our clients offices in either Wakefield or Leeds and complete a manual install of antivirus software on 250 remote users.
Call the user with the details from the spreadsheet in Sharepoint, introduce yourself and advise that you're calling to upgrade their AV
Ask them to visit the GoToAssist webpage - gain a remote connection (get full process from senior engineers)
Uninstall their current AV software from Add/Remove programs in Control Panel
Download & install BitDefender (get full process from senior engineers)
Once installation is complete open BitDefender and run a full scan
Disconnect from the machine
Update the spreadsheet to mark the user complete
Full JD on request.