Castle Donington, Derbyshire
£27000.00 - £30000.00 per annum
8 months ago
The ECS Resource Group are working with an exciting and expanding software house in Castle Donington. As an Application Support Engineer you will be responsible for providing support and maintenance on internally developed bespoke applications.
*Investigating issues/requests and providing second line technical support of bespoke software and applications
*Strong troubleshoot and problem solver with a proven track record in thinking outside the box and providing innovative solutions
*Identifying, performing, testing and investigating options around changes/issues with the system software or configuration
*Explaining reasoning behind decisions and identifying opportunities for improvement both operationally, systematically and processes internally
*Ensuring ticket priorities are completed in accordance with the requirements of the client and foresee/prevent client escalation
*Customer focused, team player and professional business manner.
*Previous experience in an application/product support role
*Warehouse Management System (WMS) experience
*Excellent communication skills via phone, and email
*Strong problem solving skills
*SQL experience would be highly advantageous
The company currently operates on a 24/5 service desk
Further details available upon application.
*By applying to this role, you are consenting to us temporarily assuming permission to process and store your details for recruitment purposes until we are able to gain full explicit consent.*
Key Words: Application Support, WMS, Warehouse Management, Bespoke, Software, Support, 2nd Line