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Application Support Team Lead - Bespoke Applications

  • Location

    London, England

  • Sector:

    IT & Telecoms

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000.00 per annum + Bonus + Bens

  • Contact:

    Marko Sofocleous

  • Contact email:

    [email protected]

  • Salary high:

    50000

  • Salary low:

    40000

  • Job ref:

    ASTL5167_1536077037

  • Published:

    2 months ago

  • Expiry date:

    2018-10-04

  • Startdate:

    ASAP

The ECS Resource Group are recruiting for an Application Support Team Leader to work for a leading online gaming/gambling organisation based in London. The Application Support Team Leader will be responsible for owning all bespoke applications within the business whilst leading a team of Product Support Analysts. You will ensure SLAs are met and adhered to and ensure all staff are following the ITIL processes and procedures.

Salary and Benefits
The Application Support Team Leader will earn a competitive salary: £40,000 - £50,000 and be eligible for the company bonus scheme. You will have the opportunity to increase your technical skills by receiving funded training and gaining certifications in relevant courses. Other excellent benefits include 25 days holiday (increasing 1 day for every year of service (up to 5 years)), and flexible working hours.

The Role
The Application Support Team Leader will work closely with development teams, meet regularly with product owners and product managers to understand and communicate new features to the wider business and improve process flows between the support and development teams.

Duties
*Oversee requests, incidents and problems. Act as the hierarchal point of escalation and distribute response to critical issues
*Deliver product training plans and documentation
*Develop and implement career plans for Product Support staff
*Monitor and manage incoming ticket volumes

Previous Experience
*Current/Previous experience as an Application Support Team Leader
*Come from an application support background
*Worked with bespoke applications
*SQL Experience
*Experience in reporting, trend analysis, Problem and Change Management
*ITIL Certified

Full job description available upon application

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