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Vacancy

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Application Support - ERP/CPQ

  • Location

    Theale, Berkshire

  • Sector:

    IT & Telecoms

  • Job type:

    Contract

  • Salary:

    £16.00 - £18.00 per hour

  • Contact:

    Christina Tatlow-Emms

  • Contact email:

    [email protected]

  • Salary high:

    18

  • Salary low:

    16

  • Job ref:

    BBBH6727_1563462989

  • Published:

    about 1 month ago

  • Expiry date:

    2019-08-11

  • Startdate:

    Immediately

  • Consultant:

    #

I am currently looking for an Application Support Analyst - CPQ, working for my client's global IT company, this role is an internal one, supporting our users on the CPQ software.

We are looking for someone with strong function experience with Configure Price Quote Software and ERP system experience such as with Oracle or SAP.
This role, working with our sales quoting software, requires you to be able to confidently work with the user to resolve tickets using ServiceNow so excellent communication and troubleshooting skills are key.

Additional Information:

*Triage and resolve end user support requests, acting as the primary point of contact for end user support and problem resolution.
*Support the adoption and usage of our CPQ throughout the organization.
*Create "How To" documentation and provide ad hoc user training.
*Manage Service Now help tickets and meeting established SLA's.
*Work closely with end users, PMO and Release Management to prioritize and schedule enhancement requests and bug fixes.

Education

*Degree in Accounting, Finance or Information Technology Preferred

More information available at request.

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process