Up to £25000.00 per annum + 5000 shift allowance
about 1 month ago
Reactive Support - Trouble shooting, diagnosing and resolving (based on Knowledge) application & database related technical issues within a SQL, Web & Server Process environment, Call triage, Being first point of contact via phone, email and customer portal. Managing customer liaison, proactive feedback and customer queries from ticket creation to resolution. Log calls in the Service Desk call logging system.
Escalation & Ticket Resolution - Call follow through with Application Support, Development Leads and 3rd parties where necessary, flagging common issues for problem investigation and resolution, Linking recurring Incidents to open Problems, Customer feedback and ticket resolution.
Housekeeping & Analysis - Daily/weekly monitoring checks on customer systems following runbook instructions, Logging and organising hardware maintenance incidents with 3rd party vendors, Recurring activity / data requests from, Organise Escrow deposits, General service desk duties as requested by the Support Team Leader, Creating and championing Knowledge for common issues, Maintaining documentation and Configuration Management Database.
Can do attitude
Completer/finisher Thorough; leaving no stones unturned
Organised and disciplined
Good problem-solving skills
Exposure to ITIL practices
Good knowledge of SQL
Previous Logistics IT experience preferable
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process