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3rd Line Support Engineer - Manchester

  • Location

    Manchester, Greater Manchester, N. W. England, England

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £35000.00 - £40000.00 per annum

  • Contact:

    Robbie Desmond

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    5 days ago

  • Expiry date:


  • Startdate:


3rd Line Support - BAU Infrastructure Engineer
Location: Manchester
Salary: £35,000 - £40,000

The role:

*Providing technical diagnosis and resolution of any incident placed into the infrastructure queue;
*Where the skills of the infrastructure engineer permits, resolution of any incident;
*Accurate updates to any calls within the IT Service Management System;
*Effective and professional communication skills (verbal and written) with the user in call handling and in updates to the ITSMS;
*Establishing priorities with the user when a request for service is placed in line with the defined priority statements;
*Validating any Service Request raised via the Service Desk or other triaged from another resolver
*Escalating and updating the client Customer Service Account Manager and the client's Infrastructure Manager if related to a P1 or P2 incident;
*To be considered, professional and objective at all times.
*Effective call closure with the user at point of resolution
*BAU tasks

The package:

For all your hard-work and dedication to your role, you will be rewarded with a basic salary of up to £40,000. This also includes a market leading benefits package.

The person:

You will require the following skills:
*Verbal and written communications
*Microsoft Server 2012 / 2016 in both on-premise and hosted in Azure*
*Microsoft Office 365 Administration
*Mimecast Administration*
*Backup technologies - Veritas Netbackup, Microsoft Azure Backup*
*Anti-Virus - Trend (cloud, server and endpoint)*
*Microsoft Windows 10 Desktop and associated Microsoft Office 365 Pro Plus
*training will be provided specifically on these products if required

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process