Leeds, West Yorkshire
£30000.00 - £32000.00 per annum
about 2 months ago
The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities.
*To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature
*The ability to communicate technical issues to a non-technical audience
*Incident Management of major incidents
*End to end ownership of all incident / change / service requests through to closure
Skills, Knowledge & Experience:
*5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level.
*Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages
*Experience of Server / Workstation hardware (component replacement)
*Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups.
*Experience of Unix based systems
Please apply for more info!