£30000 - £35000 per annum + Car + Bens
10 months ago
Salary and Benefits
The Support Engineer will receive a competitive salary of: up to £35,000 (depending on skills and experience). You will also receive a company phone, laptop and car. The organisation offers huge growth for individuals, focussing on the person and ethic as well as technical ability. You will receive training and official certifications through, home based, office based and classroom based training.
The Support Engineer will travel within 2 hours of the client's office based just outside of Basingstoke. Your role will be very varied as you visit each site, you will spend the majority of your time with customers, so a positive and outgoing personality is essential. This role will require some out of hours cover, and for the successful candidate to be part of our out of hours' standby rota, along with other support team staff.
*Taking part in installations and commissioning of new systems at customer premises.
*Managing customer issues, expectations and communicating effectively.
*Maintaining and updating site and engineers work records.
*Diagnosing and rectifying customer faults via both site visits and remotely.
*Experience working as a Support Engineer at 2nd/3rd Line Level
*Desktop support experience
*Strong Microsoft Server experience
*Understanding of Networking routing, TCP/IP and WAN/LAN technologies.
*Managed Service background advantageous
*VMWare experience highly desirable
Further details available upon application