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2nd/3rd Line Support

  • Location

    Ghent, East Flanders

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £250 - £300 per day

  • Contact:

    Tom Scullion

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    4 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Consultant:


Our client have an urgent demand for a Desktop & Application Support Engineer to support their EU wide network of staff with 2nd and 3rd Line support from their office in Gent, Belgium.

Please note, the successful candidate must be based on site 5 days a week for the duration of the contract.

Core Responsibilities:
Provide ITIL based Incident, Request and Problem management including, but not limited to, incident / request / problem ownership, monitoring, and tracking; regular communication with the Customer to advise of the progress of tickets, incident investigation and diagnosis.

Provide a mix of support for business as usual operations, project deployments, and preventative maintenance including, but not limited to Windows 8.1, Windows 10, Microsoft desktop applications, Microsoft CRM, BI, and Microsoft AX.

Required Experience:
*Significant experience of providing 2nd and 3rd line support
*Experience querying and working with relational databases (particularly SQL Server)
*Troubleshooting software issues related to Windows 7/8.1/10, Microsoft Office, Outlook and other desktop applications
*Troubleshooting of Microsoft patches, software deployments, group policies and Antivirus
*Troubleshooting software deployments using Microsoft Systems Management Server (SMS) and/or SCCM
*Troubleshooting complex server connectivity issues involving host based TCP/IP routes on multi-homed servers, multiple VLANs, DNS, firewalls, router and switch access control lists etc.

Please apply for more info!

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://www.theecsgroup.co.uk/work/flexible-application-process