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2nd Line Support Engineer

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  • Salary:

    £21000 - £25000 per annum + on-call allowance

  • Contact:

    Natalie Goodison

  • Contact email:

    [email protected]

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  • Salary low:


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  • Published:

    11 months ago

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  • Consultant:


2nd Line Support Engineer - Leeds - £21-25k

One of my high profile clients are looking to recruit 3x 2nd Line Support Engineers. You will provide effective and friendly IT support to all users across sites over the business core operating hours - predominantly over the phone, Resolve support issues on Microsoft Windows 7 including desktop applications. Basic phone system management and assist with the proactive management of the IT infrastructure including the monitoring of server systems, antivirus and backup solutions.

Essential Skills.

*Demonstrable IT support experience, working within a busy IT servicedesk environment
*A strong technical background and broad spectrum understanding of IT Technologies
*Technical writing / drawing skills
*Excellent verbal communication skills
*Ability to identify and understand underlying technical issues, root cause analysis of recurring IT issues is key to the role.
*Full server administration, data archiving, user management, performance and capacity balancing, system fault monitoring and remediation, cable patching and documentation, offsite backups of system and application software
*A good understanding of Windows operating systems, client-server networks and Microsoft Office applications is required.
*Basic understanding of Microsoft Technology Stack
*Understanding of network technologies
*Basic understanding of backup technologies and techniques
*Microsoft Remote Desktop Services
*SharePoint Administration

The following qualifications would be advantageous:
*IT related degree
*ITIL Foundation
*MCSA (or equivalent)

**This position will involve working shifts**