W1siziisijiwmtcvmdkvmdqvmtuvmtavmzcvmzm0l1jly3j1axrtzw50lvzhy2fuy3ktsm9icy5qcgcixsxbinailcj0ahvtyiisijiwmdb4mzy1iyjdxq

Vacancy

Connecting linkedin

2nd Line Service Desk Analyst

  • Location

    Wakefield, West Yorkshire

  • Sector:

    IT & Telecoms

  • Job type:

    Permanent

  • Salary:

    £24000 - £28000 per annum + Great Benefits

  • Contact:

    Daniel Genever

  • Contact email:

    [email protected]

  • Salary high:

    28000

  • Salary low:

    24000

  • Job ref:

    BBBH5015_1530891896

  • Published:

    12 days ago

  • Expiry date:

    2018-08-05

  • Startdate:

    ASAP

  • Consultant:

    #

2nd Line Service Desk Analyst
Location: Wakefield
Salary: £24,000 - £28,000 + Fantastic benefits and progression opportunities

Working for a large, innovative IT solutions company that provides technology services and solutions to SME, corporate and public sectors. You will need to be passionate about providing technical support in a faced-paced yet rewarding environment and making a difference to customer satisfaction, retention and profitability.

Technical Responsibilities:

*Provide telephone, on-line, and on-site support to contract customers, in accordance with KPIs, SLAs and Procedures
*In liaison with other engineers manage and co-ordinate the resources required to deliver effective support service and projects
*Document all configurations and information relevant to customers and sites, stored as per Procedures
*Contributions towards the ITIL roles of the Service Desk. Definition and allocation of these roles to the individual and/or team members is mutually agreed by requirement
*ITIL Service Management


This is a brilliant opportunity for a career driven individual who is looking to join a real forward-thinking IT solutions company that offers great benefits and career progression…