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2nd Line Service Desk Analyst

  • Location

    Wakefield, West Yorkshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £24000 - £28000 per annum + Great Benefits

  • Contact:

    Daniel Genever

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


2nd Line Service Desk Analyst
Location: Wakefield
Salary: £24,000 - £28,000 + Fantastic benefits and progression opportunities

Working for a large, innovative IT solutions company that provides technology services and solutions to SME, corporate and public sectors. You will need to be passionate about providing technical support in a faced-paced yet rewarding environment and making a difference to customer satisfaction, retention and profitability.

Technical Responsibilities:

*Provide telephone, on-line, and on-site support to contract customers, in accordance with KPIs, SLAs and Procedures
*In liaison with other engineers manage and co-ordinate the resources required to deliver effective support service and projects
*Document all configurations and information relevant to customers and sites, stored as per Procedures
*Contributions towards the ITIL roles of the Service Desk. Definition and allocation of these roles to the individual and/or team members is mutually agreed by requirement
*ITIL Service Management

This is a brilliant opportunity for a career driven individual who is looking to join a real forward-thinking IT solutions company that offers great benefits and career progression…