City of London, London
£18 - £18.70 per hour
about 1 year ago
I am currently recruiting for an SC Cleared 2nd Line Desktop Support Engineer in the City of London.
*The role of End User Desktop Technician is to provide high quality, professional, second line Desktop support for Enterprise IT Services at the Bank across all sites.
*Working within a team of around 13 staff, the successful candidate will be required to deliver high quality professional support services to customers across the Bank. The candidate must ensure that support calls are managed and resolved to the highest professional standard and within agreed target times while meeting customer expectations.
*The primary role of the Desktop Technician is to apply workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business to allow colleagues of the Bank to achieve their work goals and ultimately the core purposes of the Bank of England.
*The Desktop role is a customer-facing role and staff are responsible for providing a high level of support for IT Desktop services,
*The Desktop Technician may carry out diagnostic or test procedures to identify the cause of an incident either remotely or by visiting the customer. The initial responsibility is to restore services to the customer.
*SC Clearance must be valid
*Strong analytical and problem solving skills;
*Strong knowledge of supporting key enterprise services; Windows 7, Desktop Hardware, Blackberry, iPad and voice & data technologies;
*Proven technical aptitude and ability to learn technical skills and achieve professional qualifications;
*Knowledge and belief in principles of ITIL specifically Incident, Problem, Configuration and Change Management; and
*Commitment to service improvement with a customer focussed attitude.