£30000 - £37000 per annum + Bonus + Bens
about 1 year ago
Salary and Benefits
The Application Support Analyst will earn a competitive salary: £30,000 - £37,000 and excellent benefits which includes an annual bonus: 10%. Along with this you will be offered the opportunity to grow and progress within the organisation and full time onsite technical trainers that offer you professional qualifications to better your CV and more importantly your career.
The Application Support Analyst will take ownership of customer issues reported and troubleshoot and identify solutions to help resolve customer issues. You will also provide training on internally developed bespoke applications.
*Ensure detailed recording and all tickets are closed in a timely manner
*Prepare accurate reports
*Work with IT Operations and Development teams to communicate updates of our products, systems
*An in depth understanding of the software and equipment our customers/employees are using
*Strong background in an Product/Application Support role
*Previously supported internally developed bespoke applications
Full Job Description available upon application