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1st / 2nd Line Support

  • Location

    Liverpool, Merseyside

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £140 - £160 per day

  • Contact:

    Lauren Whittle

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


ECS Group are currently looking for a 1st / 2nd Line Support Engineer to join a contract for a global provider of IT solutions.

As a 1st / 2nd Line Support Engineer you will be responsible for managing tickets, desk visits when needed whilst ensuring the do not exceed their SLA's

Key skills:
*A strong level of computer literacy and proficient keyboard skills.
*High level of customer focus particularly when dealing with all work colleagues.
*Exposure to Service Desk products and ticketing software (ManageEngine Service Desk Plus).
*Good familiarity with AD administration and management of group policy, user accounts and mailbox creation.
*Strong experience with all Windows client OS' and associated deployment technologies.
*Microsoft Office.
*MS Outlook

If you are interested please apply for more details