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1st/2nd Line Service Desk Analyst

  • Location

    Birmingham, West Midlands

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £20000.00 - £25000.00 per annum + Great Benefits

  • Contact:

    Daniel Genever

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


1st/2nd Line Service Desk Analyst
Location: Birmingham
Salary: £20,000 - £25,000

As a 1st/2nd Line Support Engineer working for a hugely innovative and UK based IT solutions company, you will be at the forefront of the organisation's IT service and look to provide an outstanding experience for the company's current and future customers.
You will ideally possess at least 2 years' experience in a similar environment and be able to take ownership of incidents and requests on the first and second lines.

The ideal candidate will possess the following:

- Strong knowledge of Windows based environments
- DHCP/DNS Administration
- Experience supporting Office 365
- Strong customer service/support skills
- Experience working within IT Services or a similar fast paced environment

Full JD available upon application…