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1st/2nd Line Helpdesk Engineer

  • Location

    Reading, Berkshire

  • Sector:

    IT & Telecoms

  • Job type:


  • Salary:

    £20000.00 - £24000.00 per annum + Great Benefits

  • Contact:

    Daniel Genever

  • Contact email:

    [email protected]

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


1st/2nd Line Helpdesk Engineer
Location: Reading
Salary: £20,000 - £24,000 + Fantastic benefits and progression opportunities

Working for a large, innovative IT solutions company that provides technology services and solutions to SME, corporate and public sectors, you will work at the forefront of the company's technical delivery on the 1st/2nd Line. You will be passionate about providing technical support in a faced-paced yet rewarding environment and making a difference to customer satisfaction, retention and profitability.

The ideal candidate will have experience with the following;

- Providing telephone, on-line and face-to-face support to customers in accordance with KPIs, SLAs and Procedures
- Providing support on various softwares including Windows 7, 10, MS Office, Exchange and other MS products
- Understanding of Citrix
- Providing support on Office 365 (O365)
- Previous experience with ITSM Ticketing System
- Hardware support including Telephony systems and printers

This opportunity offers clearly defined and exciting career progression and would be ideal for someone who is looking to push their career forward with a large solutions outfit.

More details are available upon application...