Location: Wakefield
Salary: £20,000 - £23,000 + Fantastic benefits and progression opportunities
Working for a large, innovative IT solutions company that provides technology services and solutions to SME, corporate and public sectors. You will need to be passionate about providing technical support in a faced-paced yet rewarding environment and making a difference to customer satisfaction, retention and profitability.
Technical Responsibilities:
*Provide telephone, on-line, and on-site support to contract customers, in accordance with KPIs, SLAs and Procedures
*In liaison with other engineers manage and co-ordinate the resources required to deliver effective support service and projects
*Document all configurations and information relevant to customers and sites, stored as per Procedures
*Contributions towards the ITIL roles of the Service Desk. Definition and allocation of these roles to the individual and/or team members is mutually agreed by requirement
*ITIL Service Management
This is a brilliant opportunity for a career driven individual who is looking to join a real forward-thinking IT solutions company that offers great benefits and career progression…
